Spam Filter Help
- You must be using our email server for the addresses below to work.
- For all addresses, substitute “mydomain.com” with your actual email domain.
- You should receive a confirmation email when sending to any of the addresses below.
- In most cases it is better to forward messages as attachments to our serves. This is not mandatory, however.
- In some cases (to add an address to a whitelist, for instance) you may need to add addresses to the BCC: field in your email. Note that the email will not get forwarded to the actual address recipients.
- Be sure to remove any automatically added signatures from forwarded messages.
- Never forward spam (except as in the cases below). It makes our servers think that the message is not spam!
Our servers trap over 95% of spam emails. However, when a spam email gets through, or when a legitimate email is tagged as spam, you can help train our servers to be smarter the next time. Also, you can retrieve reports about your whitelists, blacklists and add to these lists, simply by emailing our servers. The following is a list of email addresses to use to manage your account.
spam@ — to report a spam message that was not detected.
How to use it: Forward the spam message to email@example.com.
ham@ — to report legitimate messages that were determined to be spam.
How to use it: Forward the message to firstname.lastname@example.org.
whitelist@ — for whitelist additions.
How to use it: Send a message to email@example.com with the email address that you wish whitelist in the BCC field or in the body of the message (one perl line).
Tip: If you want to add all the addresses in your address book to the whitelist, create a message to firstname.lastname@example.org and then add your entire address book to the BCC part of the message or in the body of the message (one per line).
nowhitelist@ — for whitelist removals.
How to use it: Send a message to email@example.com with the email address that you wish to remove from the whitelist in the BCC field or in the body of the message.
Tip: If you want to remove many addresses from the whitelist, create a message to firstname.lastname@example.org and then add all the addresses to the BCC part of the message or in the body of the message (one per line).